Much was made on the announcement and release of Windows Phone 7 of the apparently impressive software update procedures. However, the boasting, if indeed there was any, from within the Microsoft camp can come to a halt this week, after the first update hit the rocks.
The first update is not the Copy and Paste update that will be the first major update to the latest smartphone platform, instead it is a minor update to pave the way for the major ‘NoDo’ update that should hopefully dramatically increase the functionality of Windows Phone 7 and put it more on a par with its rivals.
There were rumours circling earlier this week that the carriers were blocking the first update, in a bid to bypass Microsoft’s update policy, which states that devices should never be more than one update behind the official schedule. By blocking this first update, and to all intents and purposes voiding it, carriers can take time on the second update. The major update.
In any case, the first update, however minor it may be, hasn’t been a total success for Microsoft. With it beginning to roll out on Tuesday, the update was cited as bricking many Samsung devices, and 1 in 10 users experienced problems with the installation of the update. It was namely the Samsung Windows Phone 7 devices which suffered.
Microsoft did release a statement today, though, which claims that the problems with the updates was not the new software at all, instead it was that either the user did not have a proper Internet connection, or that they do not have enough storage space on their computer. You see, the update process, for this update at least, which requires the phone plugged into the PC via USB, relies on there being enough spare drive capacity to backup all the contents of the drive before installation. If there is not enough space to do this, the update won’t work. Think of it as a safety precaution. Think of it as a ‘feature’.
Unfortunately, though, this does nothing to console the aggrieved users who have been left with bricked devices. Microsoft guided said victims to the official forum site, where many obviously went, and many left their views.
Lphilly79 wrote: “I disconnected the phone, removed the battery, and the phone booted up again into the original ROM (v7004).
“No obvious changes were made and everything is seems ok, exactly the way is was before the upgrade attempt.”
Others, though, didn’t have quite as much luck. One member, called Eliuzhi was clearly one of those, and wrote: “Now my phone is bricked I can not do anything!”
Microsoft, in its response, has said that it will continue to work on a new update that will work, and has, for the time being at least, pulled the update and urged that anybody who has already downloaded not to install.
Whilst it is not the first, and certainly won’t be the last time that a software update goes wrong, but for Microsoft, who are already playing catch up in the smartphone OS market with the likes of iOS and Android having a huge head-start, it could be a bitter blow to one of the major attractions of it’s OS: the over-the-air updates across all devices. Clearly, in this first instance at least, it’s not quite gone to plan.
Are you a Windows Phone 7 user? Have you been affected by this first update issue? Are you still a fan of Windows Phone 7? Or has this event knocked your confidence in what Microsoft can achieve with its mobile OS platform?
Source: BBC Technology